Last week, I wrote about the top three expectations I have for my online students. Now, I’m going to write a few posts focused on things my students can expect from me. I’m choosing to write these posts exclusively in the first person because I think it’s more difficult to make safe generalizations in this area as compared to the area of my last post. But I’d love to hear from other online faculty members–are your expectations similar?

You can expect me to reply to your communication and not be annoyed about it. First, I want to clarify what this does not mean. It does not mean I’ll reply to your emails, text messages, or voicemails (I do sometimes get those!) immediately. I go to bed pretty early, and I put my phone in sleep mode when I do. Another rather countercultural practice I have, which I believe has done wonders for my mental health, is that I do not receive email notifications on my phone. I sit down to check email, usually on my computer, at designated times when I’m ready to focus on email. So this may mean that, especially on weekends, a student may go 24 hours, or slightly more, without receiving a reply from me. But here’s what this expectation does mean: When I respond to your message, I’m going to read it carefully and give you a substantial answer. (And yes, I may occasionally say, “Go look at p. 24 in the APA guide” or something similar, but I won’t be snarky about it.) I’m not going to be annoyed at you because, as I explained in my post last week, email and other personal communication forums are where I do some of my best work. In fact, right now I have a student who’s been sending me some fairly lengthy emails a couple times a week–sometimes to ask questions, other times to say she appreciated something I said in a video, etc.–but I’m not irritated at her, because our email exchange is allowing us to build a collegial relationship. Also, it helps that when she doesn’t expect a reply to one of her messages, she will actually say that in the subject line.

I’m always baffled when students are profusely grateful that I responded to their emails, when to me this seems like a bare minimum expectation. Apparently, some professors aren’t doing this, or they’re giving their students the impression they’d rather not. I’m thankful for this simple practice that allows me to tailor my instruction to individual students, build relationships, and get good course evaluations in the process. 😉