Monthly Archives: June 2024

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what my online students can expect from me, part 3: constructive challenge

This is the last post in a series on expectations in online education. You can read the previous post here.

You can expect me to gently challenge your thinking. I struggled with whether to share this one because it sounds more lofty than it actually is. I am not Mr. Keating from Dead Poet’s Society; I don’t spend much time exhorting students to seize the day and question the conventional assumptions on which they’ve based their lives. But I do often find myself writing comments along the lines of “I encourage you to keep an open mind as you research this topic” (to students who already know what their thesis is going to be before they start their research) or “Maybe challenge yourself by writing in a genre you’re not used to writing in” or simply (to students who make a confident assertion without proof) “I am not sure this is true.” Sometimes it’s hard for me to challenge students’ thinking because I want them to like me, and I’m afraid that if I appear to disagree with them, they won’t listen to anything I have to say. But most of the time, if I receive feedback from students who have gotten these kinds of comments from me, they are appreciative.

“Critical thinking” is one of those things we all know we’re supposed to integrate into our teaching, but I would venture to say that many of us don’t have a clear idea of what this would actually look like in our own disciplines. I don’t think teaching students to think critically means we have to wield like weapons the Latin names of all the classical logical fallacies. Maybe it just means asking good questions and encouraging students to think about why they’re making the choices they’re making. And sometimes, I find out that what I thought was an error was actually a deliberate choice on a student’s part, and I was the one misunderstanding their meaning. So this is an expectation that can work both ways!

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what my online students can expect from me, part 2: appropriate grading feedback

This is the latest post in a series about expectations in online education. You can read the previous post here.

You can expect me to give you grading feedback in an amount and kind appropriate to the assignment. I use the word “appropriate” instead of “substantial,” a term greatly emphasized at one of my institutions in relation to grading feedback, because I don’t think all assignments require substantial feedback. For example, when I am grading students’ participation in a peer review discussion, it’s probably enough for me to say, “Thank you for your participation.” When I’m grading a topic proposal, I might record a three-minute video giving the student guidance on narrowing down the topic and starting to look for sources, but I probably won’t launch into a nitpicky critique of their APA format. However, when I’m grading a final/summative paper, I will give feedback on all areas of the assignment–content, organization, research, mechanics, and documentation–and my comments will likely consist of several sentences each. But still, there will be issues I overlook (intentionally or not), because my goal is to give students useful suggestions for improving their writing, not to discourage them by making the paper illegible with overlapping marginal comments on every sentence (the digital equivalent of a paper bled through with a red pen). I know from personal experience how discouraging this can be!

I hasten to admit that I’m not perfect at this. I often worry about whether I’m giving enough grading feedback, whether my comments make sense, and whether I got the tone right. And there are definitely times, usually when I’m on vacation or just really not feeling like grading, when I give a completion grade on an assignment that I probably should have taken the time to carefully assess using the rubric. But I think I largely succeed at my goal of making the overall message of my grading not “Here’s what you did wrong” (though I realize some students will still read it that way) but “Here are some things you can consider doing differently next time.”

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what my online students can expect from me, part 1: collegial communication

Last week, I wrote about the top three expectations I have for my online students. Now, I’m going to write a few posts focused on things my students can expect from me. I’m choosing to write these posts exclusively in the first person because I think it’s more difficult to make safe generalizations in this area as compared to the area of my last post. But I’d love to hear from other online faculty members–are your expectations similar?

You can expect me to reply to your communication and not be annoyed about it. First, I want to clarify what this does not mean. It does not mean I’ll reply to your emails, text messages, or voicemails (I do sometimes get those!) immediately. I go to bed pretty early, and I put my phone in sleep mode when I do. Another rather countercultural practice I have, which I believe has done wonders for my mental health, is that I do not receive email notifications on my phone. I sit down to check email, usually on my computer, at designated times when I’m ready to focus on email. So this may mean that, especially on weekends, a student may go 24 hours, or slightly more, without receiving a reply from me. But here’s what this expectation does mean: When I respond to your message, I’m going to read it carefully and give you a substantial answer. (And yes, I may occasionally say, “Go look at p. 24 in the APA guide” or something similar, but I won’t be snarky about it.) I’m not going to be annoyed at you because, as I explained in my post last week, email and other personal communication forums are where I do some of my best work. In fact, right now I have a student who’s been sending me some fairly lengthy emails a couple times a week–sometimes to ask questions, other times to say she appreciated something I said in a video, etc.–but I’m not irritated at her, because our email exchange is allowing us to build a collegial relationship. Also, it helps that when she doesn’t expect a reply to one of her messages, she will actually say that in the subject line.

I’m always baffled when students are profusely grateful that I responded to their emails, when to me this seems like a bare minimum expectation. Apparently, some professors aren’t doing this, or they’re giving their students the impression they’d rather not. I’m thankful for this simple practice that allows me to tailor my instruction to individual students, build relationships, and get good course evaluations in the process. 😉

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    What online instructors want from their students

    I’ve been thinking a lot lately about the misconceptions–or complete mystification–some online students have about what their professors are looking for. In an asynchronous online class, there’s no regular meeting time when students can ask questions and professors can pointedly emphasize certain desired behaviors. I don’t want my students to have to guess what my expectations are for them–nobody likes that game. While every instructor will have expectations specific to each of their courses, there are some that, at least in my opinion, transcend contexts. In this post, I’m going to list and briefly explain several of these close-to-universal expectations.

    1. We want you to write like a real person, not a robot. I’ve been saying this for years, but the recent revolution in accessible generative AI tools has made this advice particularly urgent and very literal! An essay written by ChatGPT and an essay written by a student in a stilted, impersonal academic-ese, while ethically different, are both really boring to read. I want to get to know you through your writing, especially in an online class where writing is about the only thing we have to build a relationship on. Let your own voice come through!
    2. We want you to communicate with us. Often, students who email me will preface their message by saying something like “I’m so sorry to bother you.” I always reassure these students that answering their questions is what I’m paid to do and that my best teaching often happens through email. Again, since you’re not sitting in a classroom with me, I don’t have that weekly or daily time to check that you’re understanding the material and doing okay in life in general. If you’re turning in assignments, at least I know you’re alive, but I’ve found that the students who do best in online classes are those who communicate with me outside of assignments–asking questions, running ideas by me, letting me know what you think of the course materials, etc. And this might go without saying, but if you’re not turning in assignments and you’re not emailing me, then I have no choice but to assume that you’ve fallen off the face of the earth! I would much rather receive an email explaining that it’s been a hard week and asking for an extension than receive no communication at all. Talk to me!
    3. We want you to read our feedback. This one may sound like a pet peeve rant (“I spent all that time writing feedback and they didn’t even read what I wrote!”), but there’s more to it than that. I guess I can’t speak for all instructors here, but I try to grade with the goal of helping my students on future assignments, both in my class and later classes. I don’t make as many grading corrections as I used to (I was trained in the bleeding red pen school), but the comments I do leave are substantial and, I sincerely hope, constructive. If you don’t read my feedback, you’re missing out on a big part of what you’re paying for in my class. If an assignment has a rubric (and I think rubrics are used pretty much across the board in online education today), find out how to open and read the filled-out rubric–otherwise, you don’t know why you lost the points you did, and you’re left to assume the professor just doesn’t like you. I can’t promise that I like all my students (that’s a different topic for a different post!), but I never deduct points just because–the rubric always makes it clear!

    I’ll stop there for now, because those are by far the three biggest expectations I have for my online students. Of course, students also have a right to know what they can expect from their professors, so look for a future post on that!